FAQs

1. Know your product. …
2. Maintain a positive attitude. …
3. Creatively problem-solve. …
4. Respond quickly. …
5. Personalize your service. …
6. Help customers help themselves. …
7. Focus support on the customer. …
8. Actively listen.

You may have only received part of your order in the event the courier split the shipment up.

Split Shipments / Short delivery:  Sometimes couriers may deliver the items you ordered separately even though they were shipped on the same day and together, in such cases the courier will then deliver the remaining items normally with in the next 1-3 business days. You can check the tracking details link we sent you to see updates about your deliveries.

Upon accepting damaged merchandise, you want to immediately take detailed notes and snap photos of both the compromised packaging and the broken products; this may help to determine whether the package was improperly packed by the seller, or improperly handled and damaged in transit.

Orders can not be exchange ones its been delivered.

A code may have expired, may not be applicable to specific brands, may not be transferrable or may only be able to be used once. It’s also possible your purchase didn’t fulfill the requirements of the code, such as spending a certain amount.