Thank you for shopping with us at Mevnev. We value your satisfaction and want to ensure you have a smooth experience with our products. Please read our Refund & Return Policy carefully before making a purchase.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
The following items cannot be returned:
Products damaged due to misuse, mishandling, or unauthorized modifications.
Items not in their original condition (scratches, missing parts, or packaging).
Clearance or final sale items.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original method of payment within 5–10 business days.
Shipping fees are non-refundable.
Exchanges
We only replace items that are defective or damaged upon arrival.
If you need an exchange for the same item, contact us at [email protected] within 7 days of receiving your order.
Shipping for Returns
Customers are responsible for paying their own shipping costs for returning items.
If the return is due to our error (wrong or defective product), we will cover the shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Cancellations
Orders can be canceled within 24 hours of purchase for a full refund.
After 24 hours, cancellation may not be possible if the item has already been processed or shipped.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
